frequently-asked questions

TEAS GENERAL

We love our teas, but we love you more! Over the years, we have perfected all blends to suit your busy & fast paced lifestyles without compromising on the quali-TEAS! Thus, all our teas can be enjoyed at your desired temperatures cold & hot brews, without a change in taste, flavor or aroma! But if you insist, we’ll spill our favourites too:  

Hot Brews 

Caffeinated Teas: 1 Pyramid Tea Bag for 3-5 Minutes with 250 ml water

Caffeinate Free Blends: 1 Pyramid Tea Bag for 5-7 Minutes with 250 ml water

Cold Brews (Instant with Hot Water & Ice) 

Caffeinated Teas: 1 Pyramid Tea Bag 5-7 Minutes with 250 ml water

Caffeinate Free Blends: 1 Pyramid Tea Bag 7-9 Minutes with 250 ml water


Strong Cold Brews (With Room Temperature Water) 

Caffeinated Teas: 1 Pyramid Tea Bag 4-6 Hours with 250 ml water

Caffeinate Free Blends: 1 Pyramid Tea Bag 6-8 Hours with 250 ml water


PS: Great taste can't be rushed — it really does take the full steeping time to release the tea's entire flavour! Happy Sipping!

While we do specialize in caffeine-free blends and most of our teas are non-caffeinated, we do carry some caffeinated teas for all the tea purists out there! 

We don’t do any nasties & we don’t support it either! All our products are free from preservatives and contain no artificial flavouring nor colouring. 

Brew a hot cuppa for 3-7 minutes depending on caffeine level with a pyramid tea bag and warm water (250 ml). Sit down & unwind with your soothing blend.   

Single Serve Guide (250 ml): 

Steep a cold brew cuppa for 5-9 minutes depending on caffeine level with a pyramid tea bag and warm water (250 ml) along with some ice cubes. Steep further for 1-2 minutes & quench your thirst! Add in 1 tbsp of honey / agave for an extra oomph to beat the heat! The longer you steep, the stronger the flavour! 


Pitcher Perfect Guide (1 ltr): 

Steep a cold brew pitcher for 4-8 hours depending on caffeine level with 4 pyramid tea bags and room temperature water (1 ltr). Add in 1 tbsp of honey / agave and squeeze in a pinch of lime for an extra oomph for an afternoon to remember! 

All our teas come in luxury pyramid tea bags, saving you the hassle for the rest of the day! 

Hell no! We’ve been stacking up our shelves with plant-based biodegradable tea bags made from corn fibre for that silken smooth finish. And whilst doing this, we’ve also never compromised on the great-tasting brew you’ve come to expect from us.

We are strongly committed to making a difference one cup at a time by adopting ethical & sustainable sourcing globally. From empowering and supporting our single-estate and small-scale tea farmers to using biodegradable and recyclable materials, all our efforts, contribute to a better tomorrow conserving and protecting our planet one cup at a time!

The Tea Story’s Teas have a shelf life of 24 months, though we recommend consuming sooner for ultimate freshness.

You can store our teas in a cool dry place, away from direct sunlight!

The Tea Story’s caffeine free tea range is generally safe during pregnancy, please consult with your doctor to ensure our teas are a good choice for you! 

Yes! There are many cafes who brew our teas! But if you also want to start steeping us at yours, simply email us at info@theteastory.co 

SUPERFOOD LATTE GENERAL

Adaptogens are a class of herbs, mushrooms and minerals that help protect the body from stress-induced dysfunction. Adaptogens must meet certain criteria, including (but not limited to): relatively non-toxic, work through the HPA (hypothalamic-pituitary/adrenal axis) and SAS (sympathoadrenal system), and regulate organs and system function. Current research also suggests that adaptogens work on a cellular level, acting like a “stress vaccine,” increasing our cells’ ability to respond to stress.

Golden Glow Latte:

Our Golden Glow Latte is a nourishing superfood blend that promotes radiant skin, boosts your immune system, and supports overall wellness. Packed with antioxidant-rich turmeric and adaptogenic ashwagandha, our delicious blend helps to reduce inflammation, fight free radicals and support healthy aging. Plus, our blend includes coconut nectar and cinnamon to provide a natural sweet taste without the added sugar.


Saffron Latte:

Our Saffron Latte is a luxurious superfood blend that helps to reduce stress, elevate mood, and promote overall well-being. Made with premium-quality saffron, which has been traditionally used in Ayurvedic medicine for its powerful health benefits. The warm and comforting flavors of this blend are perfect for those looking for a caffeine-free alternative to coffee.


Period Latte:

Our Period Latte is a nourishing superfood blend designed to support women during their menstrual cycle. Packed with nutrient-dense ingredients like cacao powder, ashwagandha, and shatavari, our blend helps to reduce PMS symptoms, balance hormones, and support reproductive health. Plus, our delicious blend includes natural sweeteners like coconut nectar and cinnamon, so you can enjoy a guilt-free treat during that time of the month.

Our Superfood Lattes contains zero caffeine, so you can sit back, relax and enjoy sipping guilt free! 

Golden Glow Latte: A warm hug in a cup, this cozy drink has a gentle kick of turmeric and adaptogenic herbs, with a kiss of sweetness from cinnamon. Sip on this liquid sunshine and feel the glow from the inside out.


Saffron Latte: Fit for a queen, this luxurious latte is like drinking liquid gold. Saffron's delicate floral notes dance, creating a silky-smooth sensation that will transport you to a palace of pleasure.


Period Latte: A rich, chocolatey escape from the monthly chaos. Satisfy your cravings with this indulgent latte that combines cacao's deep flavor with a hint of warmth from cinnamon and other spices. 

Our Superfood Lattes are available in a multi serving, tea-like pouches, making it easy and convenient to make a hot or cold brew wherever you are. No additional equipment needed! 

If you’re craving a hot cup, simply scoop two spoonful’s of our Superfood Latte Latte with warm plant-based milk or water and prep it like your morning cup of tea.

If you like to start your day with cold brews, simply drop two spoonful’s of our Superfood Latte in water or plant-based milk and add in ice cubes! For an extra oomph, let it steep overnight while you catch up on your beauty sleep.

Whether you brew hot or cold, all you need is your choice of Superfood Latte, water or your favorite plant-based milk and a mug. If making hot, you'll either need your tea kettle or microwave to it heat up. Other than that, nothing else is needed!

Our Superfood Lattes have a shelf life of 12 months, though we recommend consuming sooner for ultimate freshness.

You can store your favorite Superfood Lattes wherever you keep your teas, in a cool dry place, away from direct sunlight! Once brewed, we recommend keeping refrigerated and sipping within 24 hours. 

Use two spoons (10 gms) of each of our Superfood Lattes per 8oz serving. For multiple servings, follow the ratio of 1:1.

While our Superfood Lattes are generally safe during pregnancy, please consult with your doctor to ensure it is a good choice for you! 

Yes! There are a few who have the good stuffs on hand. Want to be one of them? Email us: info@theteastory.co 

SEED CYCLING SUPER FOODS GENERAL 

One day you’re Bubbles, and the next you’re Buttercup. Do you feel the same every single day of the month? Science says probably not, and your cycle has a lot to do with that! Your hormones ebb and flow every day, and that’s a good thing. Estrogen rising, pep in your step. Progesterone rising, sunshiny days. Estrogen and progesterone dip; Well, that’s what happens right before your period with all your mood swings!  


Phase 1: Menstrual 

  • Season: Winter (Day 1 to 7)
  • Mood: I feel like lazing on my couch
  • Your Body: Shedding that uterine lining, period
  • Your Hormones: low estrogen, low progesterone


Phase 2: Follicular 

  • Season: Spring (Day 8 to 14)
  • Mood: I feel like I’m a shiny new penny
  • Your Body: Prepping for an egg to be released 
  • Your Hormones: estrogen rising, follicle stimulating hormone, luteinizing hormone


Phase 3: Ovulatory 

  • Season: Summer (Day 15 to 21)
  • Mood: I feel like I’m tapped into my power
  • Your Body: Releasing said egg
  • Your Hormones: estrogen peaks, then drops


Phase 4: Luteal 

  • Season: Fall (Day 22 to 28)
  • Mood: I feel like eating all the carbs
  • Your Body: Preps for pregnancy, or not
  • Your Hormones: progesterone rising, peaks, then drops

The four phases describe the natural fluctuations in our hormones that make ovulation and menstruation possible. Think of them as seasons or moods! Changing hormones results in changing nutrient needs and that’s where we come in with our Seed Cycling Superfoods! 

Women’s hormones are a complex system that functions in a delicate balance. A slight hormone imbalance can become the underlying issue for several health concerns, including irregular periods, acne, PCOS, thyroid disorders, and chronic fatigue.


Seed cycling is best & easiest way you can balance your hormones in a gentle, yet effective way. This simple practice helps support balanced hormone levels, reduces PMS symptoms, boosts fertility and can help stimulate menstruation if it’s absent (amenorrhea).

Seed cycling superfoods are a science-based guide of eating specific seeds during the four phases of your menstrual cycle (menstrual, follicular, ovulatory, and luteal phases) to help promote the healthy balance of estrogenic and progesterone levels. 


During the first two phases of the menstrual cycle (menstrual & follicular phases), Pepitas Flax Seed Cycle Superfood help improve estrogen levels while preventing excess estrogen. Whereas during the next two phases of your cycle (ovulatory & luteal phases), Sesame Sunflower Seed Cycle Superfood help boost progesterone production.

Seed cycling is quite simple. You incorporate 1-2 spoonful’s of Pepitas Flax Seed Cycle Superfood daily during the menstrual & follicular phases of your cycle. Next, switch over to Sesame Sunflower Seed Cycle Superfood daily during your ovulatory & luteal phase. 

Take two spoonful’s (10 gms) of Seed Cycling Superfood daily according to your cycling phases & get your creative juices flowing! 

Seed cycling can be used at any stage of a woman’s life (including post-menopause). You can start as early as your first ever period cycle to avoid acne, irregular periods, PMS or even PCOS! 


Days 1 to 14: Pepitas Flax Seed Cycle Superfood

Start with Pepitas Flax Seed Cycle Superfood for 14 days during the first and second phases (menstrual & follicular phases), aka, first day of your menstrual bleed until ovulation. 


Days 15 to 28: Consume Sesame Sunflower Seed Cycle Superfood

Next up, start with Sesame Sunflower Seed Cycle Superfood for 14 days during the third and fourth phases (ovulatory & luteal phases), aka, fifteenth day from ovulation until your next menstrual bleed. 

If you don’t have a 28-day menstrual cycle, don’t worry! Many women don’t. It’s best to follow the 14-day cycle for each phase of seeds. By staying on track with the 2-week rotation, the process will nudge your body into an optimal menstrual cycle rhythm and help you get back on track.

In case you have irregular or missing periods, rotate your seed cycle superfoods with the phases of the moon as a general guideline. It may seem odd or even a little woo-woo, but the moon is powerful. It controls the waves in the ocean and can affect our centre of gravity as well as influence our menstrual cycles. Have you ever noticed that the moon and the average menstrual cycle are both 28 days? This is no coincidence. Many women’s cycles (when balanced) naturally follow the phases of the moon.


Moon Cycling Guideline

Days 1-14 (New Moon to Full Moon): Consume Pepitas Flax Seed Cycle Superfood

Days 15-28 (Full Moon to New Moon): Consume Sesame Sunflower Seed Cycle Superfood

Seed Cycling Superfoods has a shelf life of 12 months, though we recommend consuming sooner for ultimate freshness.

You can store Seed Cycling Superfoods wherever you stash your snacks, in a cool dry place away from direct sunlight! 

While Seed Cycling Superfoods is generally safe during pregnancy, please consult with your doctor to ensure cycling up is a good choice for you! 

GENERAL SHIPPING & RETURNS

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Shipping and processing delays may occur during high volume seasons.

Standard Shipping (3-5 Working Days)

We offer SG$3.50 standard shipping within the Singapore on orders under SG$30.


Express Shipping (1-3 Working Days)

We offer SG$5.00 express shipping within the Singapore on orders under SG$100.


Express Same Day Shipping (1 Working Day)

We offer SG$15.00 standard shipping within the Singapore on orders under SG$200.


All orders over $25 will receive free standard shipping. 


If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at orders@theteastory.co with your name and order number, and we will investigate it for you

We want to make sure things get to you. If you need your shipment by a specific date, we recommend choosing Express Same Day Shipping and shoot us a note at orders@theteastory.co and we will do our best to make it special. 

All orders are final and cannot be changed. If you are having issues with your order, please reach out to us at orders@theteastory.co. 

If your shipping is incorrect, please contact to us at orders@theteastory.co with your order number in the subject line. We will make it right!

National and international shipping rates are calculated by the shipping provider based on package weight and zip code/destination. Be aware that international packages are subject to duties and customs fees which are not calculated at check out. The Tea Story has no control over these fees, and they will be billed upon delivery. Please contact your local customs office to determine fees ahead of time.

We are happy to offer free standard shipping on orders over SG$30 within Singapore. Free shipping will automatically be applied to orders that are over SG$30 before taxes and after discounts are applied. Online gift card amounts do not apply towards free shipping threshold. 

We accept all major debit and credit cards, as well as payments made through PayPal. We also accept mobile payments through GrabPay and Paynow.

We recommend contacting your bank, as they are generally most helpful identifying the issue.

We do! Our Online Gift Cards here are applicable to anything on www.theteastory.co. 

Simply enter and apply your promo code or online gift card at checkout. Please note that promo code discounts don't apply to already discounted items or subscription orders.

Our system only allows one discount code per order. If you have more than one code, please apply whichever saves you the most now and save the other for your next purchase! Please note, promotional codes cannot be used on already discounted items or subscription purchases.

Your credit card will be charged when your order is placed.

All tracking information is sent via email when your package has shipped. If you are unable to find this email, please contact us at orders@theteastory.co, and we'd be happy to send your tracking info over!

Our products are perishable so we're unable to accept returns. But don't worry— we're here to help! If there was an error with your order, please contact us within 30 days of your purchase. If you were dissatisfied with your teas or superfoods, our expert Customer Support team will help you track down your soon-to-be favourites. 

Please email us at orders@theteastory.co so we can help you get your gold!

Our customer service team is here to help you start your day the golden way! Our amazing team members are always on the clock Monday through Friday, 9am - 5pm, excluding holidays. Still have questions? We dig that! Contact us at orders@theteastory.co or drop us a text on Whatsapp at +65-94884513.

INGREDIENTS, ALLERGENS, LIFESTYLE, & CLAIMS

We ethically source our teas, superfoods, herbs, fruits & florals directly from single estate farmers globally. 

Yes, all The Tea Story’s Teas & Superfoods are organic and made from 100% organic ingredients.

Yes, all The Tea Story’s Teas & Superfoods are Halal certified.

Yes, The Tea Story’s Teas & Superfoods do not contain any gluten products. Our manufacturing facility also runs strict line tests and does not produce any products onsite that could be cross contaminated with gluten.

We are not certified gluten free at the moment, though all of our ingredients are gluten free, and our manufacturing facility processes zero gluten onsite. We are looking into certifications in the future.

Yes, all The Tea Story’s Teas & Superfoods are dairy free.

Yes, all The Tea Story’s Teas & Superfoods are vegan.

All the ingredients in The Tea Story’s Teas & Superfoods are certified non-GMO. That said, we have not been certified non-GMO just yet!

The Tea Story’s Teas are tree-nut free product. However, The Tea Story’s Superfoods (Golden Glow Lattes & Seed Cycle Superfoods) do contain traces of Coconut, so if you have a severe allergy, we recommend you consult your doctor to determine if The Tea Story’s Superfoods is right for you.  

Yes, all The Tea Story’s Teas & Superfoods are free of artificial flavours.

Yes, all The Tea Story’s Teas & Superfoods are free of preservatives.

All the ingredients in The Tea Story’s Teas & Superfoods are certified Kosher. That said, we have not been certified Kosher just yet!

Yes, all The Tea Story’s Teas & Superfoods are keto-friendly. In fact, early testers who intermittent fast as part of their keto lifestyle say they have turned to our Golden Glow Latte in the morning as it is gentler on the stomach.

Yes, all The Tea Story’s Teas & Superfoods are Paleo-friendly.

The Tea Story’s Teas have 0g of sugar. We use a nominal amount of coconut cane sugar for subtle sweetness for The Tea Story’s Superfoods.

In a cool, dry, easily accessible place, away from direct sunlight. Ideally between the temperatures of 15 - 25 degrees. Office desk drawers, coffee tables, and pantries are good. Resist the urge to put it in your refrigerator or freezer unless you use an air-tight container. 

FAQs

Thanks for your interest in The Tea Story! Please contact us at info@theteastory.co 

Thanks for your interest in The Tea Story! Please contact us at info@theteastory.co

Thanks for wanting to share our products! Please reach out to us at info@theteastory.co

Thanks for reaching out. Please contact us at info@theteastory.co.

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