shipping & returns

Shipping Policy

FREE DELIVERY for orders above SGD 25 within Singapore and for orders above SGD 100 worldwide using Standard Shipping.  

SHIPPING CHART

SINGAPORE

Standard Shipping: 3-5 Working Days (SGD 3.50) - Free for orders above SGD 25.00 

Express Shipping: 1-3 Working Days (SGD 5.00) - Free for orders above SGD 75.00 

Same Day Delivery: 1 Working Day (SGD 10.00) - Free for orders above SGD 100.00 

MALAYSIA

Standard Shipping: 3-9 Working Days (SGD 5.00) - Free for orders above SGD 100.00 

Express Shipping: 1-3 Working Days (SGD 25.00) - Free for orders above SGD 200.00 

INDONESIA

Standard Shipping: 3-6 Working Days (SGD 8.00) - Free for orders above SGD 100.00 

Express Shipping: 2-4 Working Days (SGD 20.00) - Free for orders above SGD 200.00 

AUSTRALIA

Standard Shipping: 2-5 Working Days (SGD 25.00) - Free for orders above SGD 100.00 

Express Shipping: 1-3 Working Days (SGD 45.00) - Free for orders above SGD 200.00 

THAILAND

Standard Shipping: 3-5 Working Days (SGD 8.50) - Free for orders above SGD 100.00 

Express Shipping: 2-4 Working Days (SGD 25.00) - Free for orders above SGD 200.00 

HONG KONG

Standard Shipping: 3-5 Working Days (SGD 8.50) - Free for orders above SGD 100.00 

Express Shipping: 2-4 Working Days (SGD 25.00) - Free for orders above SGD 200.00 

UNITED KINGDOMS & EUROPEAN REGION

Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00 

Express Shipping: 4-7 Working Days (SGD 50.00) - Free for orders above SGD 200.00 

UNITED STATES OF AMERICA & CANADA

Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00 

Express Shipping: 4-7 Working Days (SGD 50.00) - Free for orders above SGD 200.00 

REST OF THE WORLD

Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00 

Express Shipping: 3-5 Working Days (SGD 50.00) - Free for orders above SGD 200.00 

Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

Return & Exchange Policy

We want you to be completely satisfied with your The Tea Story purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 15 days of purchase, provided the item is in its original sealed condition. In the event that the item you received is faulty or does not match its description, then a full refund (including postage costs) will be made to its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Return Address

TIGER FOODS PTE LTD

65 UBI ROAD 1, #02-53 

OXLEY BIZHUB 1

SINGAPORE 408729

@2019 by Tiger Foods Pte Ltd. All Rights Reserved