shipping & returns
Shipping Policy
FREE DELIVERY for orders above SGD 25 within Singapore and for orders above SGD 100 worldwide using Standard Shipping.
SHIPPING CHART
SINGAPORE
Standard Shipping: 3-5 Working Days (SGD 3.50) - Free for orders above SGD 25.00
Express Shipping: 1-3 Working Days (SGD 5.00) - Free for orders above SGD 75.00
Same Day Delivery: 1 Working Day (SGD 10.00) - Free for orders above SGD 100.00
MALAYSIA
Standard Shipping: 3-9 Working Days (SGD 5.00) - Free for orders above SGD 100.00
Express Shipping: 1-3 Working Days (SGD 25.00) - Free for orders above SGD 200.00
INDONESIA
Standard Shipping: 3-6 Working Days (SGD 8.00) - Free for orders above SGD 100.00
Express Shipping: 2-4 Working Days (SGD 20.00) - Free for orders above SGD 200.00
AUSTRALIA
Standard Shipping: 2-5 Working Days (SGD 25.00) - Free for orders above SGD 100.00
Express Shipping: 1-3 Working Days (SGD 45.00) - Free for orders above SGD 200.00
THAILAND
Standard Shipping: 3-5 Working Days (SGD 8.50) - Free for orders above SGD 100.00
Express Shipping: 2-4 Working Days (SGD 25.00) - Free for orders above SGD 200.00
HONG KONG
Standard Shipping: 3-5 Working Days (SGD 8.50) - Free for orders above SGD 100.00
Express Shipping: 2-4 Working Days (SGD 25.00) - Free for orders above SGD 200.00
UNITED KINGDOMS & EUROPEAN REGION
Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00
Express Shipping: 4-7 Working Days (SGD 50.00) - Free for orders above SGD 200.00
UNITED STATES OF AMERICA & CANADA
Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00
Express Shipping: 4-7 Working Days (SGD 50.00) - Free for orders above SGD 200.00
REST OF THE WORLD
Standard Shipping: 5-10 Working Days (SGD 30.00) - Free for orders above SGD 100.00
Express Shipping: 3-5 Working Days (SGD 50.00) - Free for orders above SGD 200.00
Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.
Return & Exchange Policy
We want you to be completely satisfied with your The Tea Story purchase. In the event that the item you received is faulty or does not match its description, then a full refund (including postage costs) will be made to its original payment method or store credit will be awarded. There is no refund or exchange on sale items.
To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.
Return Address
TIGER FOODS PTE LTD
65 UBI ROAD 1, #02-53
OXLEY BIZHUB 1
SINGAPORE 408729