shipping & returns

Shipping Policy

We ship domestic orders with SINGPOSTInternational orders are shipped with DHL.


FREE DELIVERY for orders above $20 within Singapore or additional $2 will be charge for delivery.

Standard Domestic Orders – 1-3 working days from dispatch
Standard International Orders – 5-10 working days from dispatch

Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

Return & Exchange Policy

We want you to be completely satisfied with your The Tea Story purchase. If you are unhappy with your purchase, you are welcome to return the item to us within 30 days of purchase, provided the product is in its original sealable condition. In the event that your product is faulty, does not match its description or perform its function then a full refund (including postage costs) will be made in its original payment method or store credit will be awarded. There is no refund or exchange on sale items.

To return purchases, please package the item securely and post to the address below. Please note that we do not cover return postage costs, however if you paid for postage in your original order, it will be refunded along with the purchase price. When the item has been returned to us, we will arrange for the total price to be refunded into your account.

Return Address


60 Paya Lebar Square, #12-42, Singapore 409051

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